Sr. Call Centre Officer (Govt.)

工作職責

Key Highlight: 5 days call centre work in a government department Comfortable and friendly working environment Paid professional training and Good career prospect Job Responsibilities: To answer enquiries and complains from client departments and the general public in the service centre of Government Department; To refer service requests to relevant units for follow-up action; To maintain surveillance and handle information of remote imaging and monitoring system; To keep the contact lists up-to-date; and To carry out other duties as directed. Job Requirements: Completion of Form 5, or equivalent; Chinese and English must be passed in public exam; At least 2-3 years of working experience in customer service / hotline centre; Experience in 1823 hotline is an advantage Good telephone manner, customer service and communication skills; Fluent in both spoken and written in Chinese and English; Be able to use general computer software, including Microsoft Office Applications; Word Processing: Chinese (速成/倉頡) with 20/wpm, English with 20/wpm is required; Shift duty is required; Candidate with less experiences will also be considered as Call Centre Officer; Immediate available is highly preferable. About Work: 5 Days per week Work location: Kowloon Bay 7 days x 24 hours shift duty